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Level 3 of 5
Stuck-point
Safe Value, Bad Workflow.
Tasks improve. The system stays the same.
Section 01
Description
AI is bolted onto legacy processes designed for a pre-AI world. Individual tasks get faster but the operating model never gets rebuilt. Roles, handoffs, approval chains, review cycles — all carry pre-AI assumptions. Local optimization, systemic stagnation. The compound returns of AI are left on the table.
Section 02
Signals
How to recognize this level on the ground.
- 01AI in tasks; org chart and process maps unchanged
- 02Approval and review cycles still calibrated for human-only output
- 03Roles defined around inputs (research, drafting) that AI now performs
- 04Workflow redesign deferred until 'after the pilot phase'
Section 03
Unsticking
The leadership move that unsticks Level 3: Redesigning Workflows.
Redesigning Workflows — the leader's job is to architect new ways of working, and to help people release workflows their identity is built around.
Human Layer
Help people release workflows their identity is built around.
AI Layer
Architect new ways of working instead of bolting AI onto broken processes.